ORDER PROCESSING:
Please allow 24 hours to process your order. Expect an email within 2 days to let you know your order is on the way!
LOCAL DELIVERY:
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Delivery is available Australia-wide. When your order is ready for delivery, you will receive an email with real-time tracking information.
DOMESTIC SHIPPING RATES AND ESTIMATES:
We work with Australia Post. Free Shipping Australia-wide on all orders above $100.
Standard Post: 2-6 Business Days $10 flat rate
Express Post: 1-3 Business Days $15 Flat rate
REFUNDS, RETURNS AND EXCHANGES:
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@tensiongrips.com.au with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@tensiongrips.com.au.
